Facility Management Services in Bangalore | Housekeeping | Security

Feedback Form

Customer Name

Project Name

Contact No

Email ID

Date

Please rate us on the following aspects of our service area (1 being the lowest & 5 being the Highest)

1) Service Delivery Measurement

2) What aspects of the services that you liked most?

Availability & Timely Reporting

Service delivery

Training

Responsiveness

3) Are there any current unresolved issues at the site?

Yes

4) Since how long they are pending?

Less than a week

More than 2 Weeks

More than 1 Month

More than 3 Months

5) Please describe the issue in detail?

6) Please tick appropriate column as per your experience with service team.

6.1) Listening Ability	Good	Needs Improvement
6.2) Politeness of Service Team	Good	Needs Improvement
6.3) Quick Response on Service Needs	Good	Needs Improvement

7) Have you had a chance to contact Handiman Customer Care team for assistance?

Yes

8) If yes, have all problems been resolved to your complete satisfaction?

Yes the Problems were resolved

No the Problems were not resolved

9) Do you have the Name and contact number of the Area Manager assigned?

Yes

10) Please indicate the frequency of the Area Manager visit to your site?

Once in a week

Once in 2 Weeks

Once in a 1 Month

Visit Rarely

11) Please provide any feedback / comments on Area Manager on his working manner:

i) Do you have the Name and contact number of the Senior Manager assigned?	Yes	No
ii) Has he visited your site?	Yes	No
iii) When was the last time he visited your site

12) Feedback on Senior Manager

How frequently is he interacting with you?
Once in a week	Once in 2 Weeks	Once in a 1 Month	Connects Rarely

Services	Ratings
i) Speed of Response	1 2 3 4 5
ii) Quality of service delivery	1 2 3 4 5
iii) Level of Supervision at site	1 2 3 4 5
iv) Visit of Area Manager	1 2 3 4 5
v) Timely communication sharing	1 2 3 4 5
vi) Daily availability / Shortage	1 2 3 4 5

CUSTOMER FEEDBACK SURVEY