Feedback Form

Customer Name

Project Name

Contact No

Email ID

Date

Please rate us on the following aspects of our service area (1 being the lowest & 5 being the Highest)

Service Delivery Measurement

Services	Ratings
Speed of Response	1 2 3 4 5
Quality of Service Delivery	1 2 3 4 5
Level of Supervision at Site	1 2 3 4 5
Visit of Area Manager	1 2 3 4 5
Timely Communication Sharing	1 2 3 4 5
Daily Availability / Shortage	1 2 3 4 5

What aspects of the services that you liked most?

Availability & Timely Reporting

Service delivery

Training

Responsiveness

Are there any current unresolved issues at the site?

Yes

Please tick the appropriate column as per your experience with the service team.

Listening Ability	Good	Needs Improvement
Politeness of Service Team	Good	Needs Improvement
Quick Response on Service Needs	Good	Needs Improvement

Have you had a chance to contact Handiman Customer Care team for assistance?

Yes

Do you have the Name and contact number of the Area Manager assigned?

Yes

Please indicate the frequency of the Area Manager visit to your site?

Once in a week

Once in 2 Weeks

Once in a 1 Month

Visit Rarely

Please provide any feedback / comments on Area Manager on his working manner:

Do you have the Name and contact number of the Senior Manager assigned?	Yes	No
Has he visited your site?	Yes	No
When was the last time he visited your site?

Feedback on Senior Manager

Please provide your feedback on the senior manager.

How frequently is he interacting with you?
Once a week	Once every 2 weeks	Once a month	Connects Rarely

Please share your feedback on:

Training	Good	Needs Improvement
Billing	Good	Needs Improvement
Collections	Good	Needs Improvement
Renewal	Good	Needs Improvement

How likely are you to recommend Handiman Services to a Friend?

Very Likely

Somewhat Likely

Neutral

Somewhat Unlikely

Very Unlikely

CUSTOMER FEEDBACK SURVEY