CAREER

Responsibilities & Duties

• New Business Development:


• Understanding of the number of leads required to achieve month by month targets.


• Quarterly Lead Generation and getting validated by the manager.


• Maintain complete customer data, customer background, visits and outcomes.


• Systematic competitive updates analysis quarterly.


• Market research for new sector/service development Closely work with operation team to ensure on time execution of the project (deployment) with required quality.




• Key Account Management:


• Develop & build a strong relationship with Key Accounts (Client) on highest priority. You will act as the key interface between the customers. Work directly with key accounts to ensure proper service levels are maintained, special projects are executed.


• Ensure the best possible understanding of the client, based upon close behavioural study and expert steering of communications tools.


• Conduct reviews on accounts on regular basis to evaluate clients demands and requirements of key account Periodically archive testimonial from customer .


• Ensure feedbacks are taken constantly from Key client and provide feedback to the operations team to enhance the quality of service.




• Revenue Delivery:


• Achieving week wise, month wise sales target month on month.


• Planning for sales, which includes number of leads, number of appointments.


• Managing a portfolio of accounts.


• Performs collection activities as required.


• Strengthen Immature Sales Methodologies and Processes.


• Understand the companys goal and purpose so that will continual to enhance the company’s performance.


• Enhance Integration of Marketing, Sales and Service.




• Database Management:


• Maintain up-to-date progress report i.e. Tracker for review.


• Ready talent database and all related staffing communication.


• Maintain all feedbacks and other related documents for future reference.


• Keep records of customer interactions and transactions, recording details of inquiries, complaints, feedback.


• Maintain an accurate and current database on daily basis. Record all contacts details and information’s; up to date all necessary details in the system.




• Team Building:


• Review team on assigned task, assess their capability and institute development mechanism to align with organisation objective from time to time.


• Team management, guiding/developing process for excellence in service enhancement.


• Recognize the team by conducting Rewards & Recognition in regular intervals.


• Ensure all the complaints and issues are addressed on timely manner.


• Support cross location teams.




• Academics & Qualification:


• Any Graduate, Engineering graduates preferred.




• Work Experience:


• 4-8 years in similar background.




• Functional Skills:


• Proven success in New Business Development and solid evidence of revenue generation.


• Experience of selling face to face. B2B. Experience in handling Architect / PMC / Interior designer’s clients.


• Ability to collect and analyse data, draws conclusions, and make actionable recommendations.


• Strategic and conceptual ability.


• Highly organized, resourceful, and proactive approach.




• Personal Skills:


• Good spoken and written communication skills.


• Strong presentation and negotiation skills.


• Confidence, tact and a persuasive manner.


• Good organizational and time management skills.


• Good 'people skills', for working with a range of colleagues and clients.


• A willingness to work long hours, often under pressure.




• Age and Gender:


• Age: 30-40 Years


• Gender: Male





To apply, please Send Email your resume and portfolio.

Call : 080-25187000

Responsibilities & Duties

• Lead Generation:


• Business Generation/ Sales: Business development / Revenue generation for AMC Business in the current sector.


• New Sector: Identify new sectors and develop and execute new business.


• System and Process: Conceptualize, develop, and execute systems and processes, i.e working norms, sales kit, review mechanism, sales training, market intelligence, competitive analysis etc.


• Strategic Business Direction: Marketing, Strategic business direction, Brand building, Business Promotion.


• Internal Collaboration: Collaborate with core team and internal stakeholders for develop and implement standard operating procedures.




• Business Generation:


• Responsible for identifying and developing new sales opportunities this may be through current customer network or through identifying potential opportunities outside of the current customer base.


• Supports the sales team in creating account plans and executing them.


• Ensures the team achieves targets for both lead generation and sales in line with the business plans and targets.


• Define Customer Profile by identifying and understanding your existing customers.


• Sector-wise allocation.


• Create a Database of customers.


• Establish direction (customer segments, products, and initiatives).


• Develop and implement self-management Systems & processes in the department and for new business development efforts.


• Institute performance measurement system, tracking/review processes to ensure progressive efforts.


• Structure team per business priority, ensure & build necessary capacity through recruitment, training, guidance, and encouragement for effective lead conversions.


• Organize current business into manageable units, establish business priority & align resources/efforts accordingly. Define business context & direction for Customized business to better leverage efforts & synergies between the 2 business streams.


• Define & drive Service & performance culture to deliver distinct value for the customer.


• Reorganize; and strengthen working with a Customer care team to change from a chasing / reactive mode to a more proactive mode to drive customer satisfaction. Establish strong linkages & support between CC at HO & at Sites.


• Define & measure Customer satisfaction and drive initiatives to influence it positively. Establish a regular system for receiving, and analyzing customer feedback, which will be an important input for refining the direction & structure of the organization's efforts.


• Work closely with the Operations Team to ensure smooth delivery of client services. Assume role of overall custodian & driver of customer satisfaction to mobilize necessary internal & external resources.


• Define and drive initiatives to strengthen service delivery at each point on the spectrum of customer interface, from new contract transition to lost contract report.


• Establish necessary systems, and processes that the will support proactive actions via timely measurements which results in new sales.




• Strategic Business Direction: Marketing, Strategic business direction, Brand building, Business promotion


• Establish overall marketing direction based on business priorities. Develop and deliver Marketing plan (initiatives, support resources, budget) to facilitate sales growth.


• Devise a go‐to‐market plan for our current and new services; drive execution. Measure effectiveness of marketing efforts & efficiency of marketing spending.


• Establish databases and processes for capturing necessary Market and competitor information on a regular basis. This will include formal market research on brands.


• Sense customer needs / service gaps or opportunities to develop new services.




• Internal Collaboration:


• Collaborate with the core team and internal stakeholders for develop and implement standard operating procedure.


• Mechanism with operations team for assessments, new services.


• Mechanism with HR for driving performance management with finance to ensure contract terms.




• Functional Skills:


• Strategic and conceptual ability.


• Highly organized, resourceful, and proactive approach.


• System/process development and driving implementation.


• Strong analytical abilities with an eye for details/planning capability.


• Having strong customer-centric approach - Demonstrated success in building trust and maintaining long-term relationships with team and client.


• Sales planning and monitoring.


• Ability to exercise influence, communicate, and persuade.




• Academics & Qualification:


• Any Graduate, Engineering graduates preferred.




• Work Experience:


• Minimum 5+ years of experience in sales/marketing with a minimum 3 years in senior position.


• Strong preference for experience in a service industry like hospitality, health care, after sales service.





To apply, please Send Email your resume and portfolio.

Call : 080-25187000

NOTE: We are looking for a candidate from the Facility Management background