HEALTHCARE FACILITY MANAGEMENT IMPROVING PATIENT EXPERIENCE
The primary goal of any healthcare facilities management (HFM) department is to provide an excellent care environment while also ensuring the safety and security of care and care while also ensuring the safety and security of both patients and staff.
Hospital Facility Management encompasses a wide range of activities, including equipment maintenance, timely closure of non-clinical requests, facility repairs, and maintenance, guaranteeing high levels of sanitation and hygiene, and much more.
Let us look at the facility management responsibilities:
The efficient use of facilities strengthens the bond between hospitals and patients. The following are some of the most important duties and responsibilities that we have in the healthcare industry:
- Managing Day-to-Day Operations:
Healthcare facility management professionals manage all responsibilities and day-to-day operations. They are also decision-makers. Facilities managers' daily operations include the following:
- Creating safety procedures and maintenance plans
- Determining the need for maintenance or refurbishments
- Supervising the design of new buildings
- Coordination of building repair and construction contractors to ensure code compliance
- Ensuring statutory and facility compliance
- Conducting regular fire and life safety assessments
- Performing medical gas, refrigeration, and HVAC system inspections
- Ensuring that all buildings meet security requirements
- In charge of utility management and electrical engineering
- Buying and putting up furniture and equipment
- Building inspection to identify existing or emerging structural issues
- Creating and managing budgets for facility operations
- Service agreements are negotiated with outside suppliers and service providers
- Managing workplace safety and cleanliness campaigns
2) Providing a High-Quality Care Environment
Our facility provides a safe and dependable Environment of Care (EoC) for medical patients. EoC plans and policies are developed to ensure the security and well-being of patients, visitors, and staff. such as:
- Fire detection
- Power in an Emergency
- Water administration
- Air administration
3) Security
Security is another important advantage of good healthcare facility management. Real-time security and surveillance are also provided by effective facility management in healthcare to keep the entire facility safe and secure. This can include managing:
- Surveillance entails real-time visual documentation as well as heat and foot traffic maps
- Protecting information confidentiality and integrity, including patient data and electronic health records
4) Asset Management
Tracking assets in a healthcare facility have several advantages, according to this Forbes advisory report:
- In real-time time, staff can quickly and simply locate medical equipment
- The cost to replace lost or stolen equipment is kept as low as possible
- Ensure the accuracy of asset consumption and performance statistics
- Improved inventory control and accuracy
- Maximum use of physical space and organized equipment storage
5) Compliance with Regulations
Two-thirds of professionals prioritize compliance. Due to the inherent risks to the health of patients and employees, compliance with local ordinances and regulations is one of the most important duties of any healthcare facilities manager in a healthcare setting.
Conclusion
Health facility managers play an important role in establishing a hospital's public image. The task is rewarding in the sense that an HFM manager tries to ease the patient's journey despite the numerous challenges along the way. Hospitals can improve not only their workflow but also the patient experience by utilizing facility management teams.