Key Services Principles
- Service is a cause not a job.
- Service is about solving, not answering.
- To create effective solution we need to understand customers’ pain .To solve , we need to define problem correctly
- Custodian of customer interest
- High Speed of response
- Closure of issue resolution needs to be certified only by the customer
- Customer is never wrong
- Never distrust a customer or dismiss what he / she is saying
- Conviction that Customer success is not just a better way , but the ONLY way to our success
- Differentiate between Customer’s interest & Customer’s request
- Customer lies at the core of Handiman. We believe in being not just a better service provider but your premises caretaker to address your needs and concerns beyond just physical service delivery.
- To be able to protect customer’s interest ahead of any other interest requires deeper understanding of customers’ needs & courage of conviction.